Our Commitment to Quality

At Essences Amazigh, we pride ourselves on delivering products of the highest quality. We understand that sometimes, issues may arise with your order and we want to assure you that we’re here to make it right.

Return Process & Conditions

If you receive a defective or damaged product, please contact us at essencesamazigh@gmail.com within 14 days of receipt, including your order number and clear photos of the issue. Our resolution process depends on your delivery location:

• For Customers in Tunisia: You may request a return for a replacement or a full refund. Returns are accepted by mail only. Return shipping for defective items is free of charge — we will provide a prepaid return label or reimburse return shipping fees for all valid claims.

• For International Customers: To simplify the process, we do not require physical returns for international orders. If your claim for a defective or damaged product is validated via photo evidence, we will immediately issue a full refund. Please note that we do not offer physical replacements or exchanges for international shipments.

Ordering Errors

While we stand behind our commitment to quality, we kindly ask you to carefully select your items during the ordering process. Regrettably, we are unable to refund or replace products due to customer ordering errors. We encourage you to review your selections before finalising your order, ensuring a smooth and enjoyable experience with our products.

Contact Us For Assistance

Should you encounter any issues or have questions about our return policy; our customer service team is ready to assist you. Contact us and we’ll work to address your concerns and make your experience with us a positive one.